The Optical Network Terminal (ONT) comes with a 1-year warranty. This does not apply in situations where the damage to the ONT is found to be caused by the subscriber.
Kindly confirm with our staff that your ONT is indeed faulty before visiting our Service Centres for a 1-to-1 exchange of the full ONT set including power adaptor.
Beyond the 1 year, a new 2.5Gbps ONT is available for a nominal charge of $50 and a new 10Gbps ONT is at $118.