Please complete the form below to update your broadband account particulars. Once submitted, your request will be processed within 3 working days.

General Information
1. Please ensure that all fields on this Account Termination Form are completed, to avoid delay in processing your request.
2. Please note that your account termination request will be processed within 7 business days. All unused credits in your SIMBA Wallet are non-refundable or exchangeable for cash.
3. If you intend to port-out, please do not submit termination with SIMBA. Proceed to liaise with your desired service provider at least 7 business day before your next renewal cycle to avoid further charges. Your SIMBA account will automatically be terminated upon successful port out from SIMBA. An activation fee of $30 is chargeable for port-out within 30 days of plan activation.
4. Should there be any follow up required, we will contact you via your SIMBA number and/or the registered email address.

General Information

To update your Personal Data registered with SIMBA Telecom Pte Ltd, please complete the form below.

1. Change request for Full Name, Date of Birth, Email and Address can be done via this webform. You are required to provide a copy of your ID document for verification before we can proceed with the change request.
2. To change billing address, a copy of utility bills, title deed or tenancy agreement is required.
3. To update your ID document, please walk-in to SIMBA Service Centre at 1 Kaki Bukit View, #02-10 Techview, S415941 (Operating hours:Daily:9am - 6pm, PH:Closed). For verification, please bring along both Original IDs (the ID registered with SIMBA and the new ID that you would like to change to)