Frequently Asked Questions
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About SIMBA Broadband
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SIMBA Broadband Charges
- How much do I need to pay for SIMBA 10Gbps Broadband?
- What is the contract period for SIMBA Broadband?
- I am an existing SIMBA 2.5Gbps Broadband subscriber, can I switch to SIMBA 10Gbps Broadband?
- What if my recurring payment got void. What would happen to my Fibre Broadband? Will my line get suspended and terminated?
- Is there an Early Termination Fee (ETF)?
- Is there an activation fee for the broadband service?
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Installation & Relocation
- Whose infrastructure does SIMBA use?
- How and when can I collect the equipment?
- How do I schedule an appointment for NLT setup?
- Is a technician visit required on the NLT Service Activation day?
- I need to reschedule my NLT appointment, how can I do it?
- I missed my NLT/ONT appointment. How can I schedule another one?
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ONT & Router
- Can I use my own ONT?
- How and when can I collect the equipment?
- I’ve collected the 10Gbps ONT, how do I set it up?
- I am supposed to self-install my ONT but would like help to have it installed.
- I’ve plugged in the ONT to the FTP but can’t get Internet. What can I do?
- Is there a router provided with SIMBA Broadband?
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Broadband Speed
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Transfer of Ownership, Termination Point and Relocation
- I'm moving house soon. Can I continue my Fibre broadband plan at a new address?
- Can I shift my existing TP from my living room to bedroom?
- Can I transfer my current broadband contract to another person?
- Can I temporarily suspend my Fibre broadband service?
- I do not have TP at home. Can I still subscribe to SIMBA’s Fibre Broadband?
- Additional TP Installation
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Termination
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Porting
- How do I switch/port in to SIMBA?
- Can I port in my existing Postpaid Plan to SIMBA?
- Can I port in my existing Business Plan to SIMBA?
- Can I port in my existing Prepaid Plan to SIMBA?
- Do I need to cancel/terminate my existing mobile service with another service provider before the port request?
- Can I port-in to SIMBA eSIM from other telcos?
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SIMBA Change Plan
- What are the SIMBA plans I can change to?
- When am I eligible to change plans?
- Why am I unable to change my plan? I have logged into my account but am unable to see the option to change plans.
- Can I change my personal plan to the Business plan?
- Can I Change Plan to Seniors Go Digital Plan?
- Can I change my SIMBA plan?
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Block International Calls
- What is the International Call Blocking Feature
- How do I activate International Call Blocking Feature?
- How do I disable International Call Blocking Feature after activating it?
- What happens when I activate International Call Blocking feature?
- What happens when I choose not to activate the International Call Blocking Feature or disable it?
- How soon will the process of activation or disabling of the feature take effect?
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Block International SMS
- What is the International SMS Blocking Feature?
- How do I activate International SMS Blocking Feature?
- How do I deactivate International SMS Blocking Feature?
- What happens when I activate International SMS Blocking feature?
- What happens when I choose not to activate the International SMS Blocking Feature or disable it?
- How soon will the process of activation or disabling of the feature take effect?
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Wireless@SG
- How do I connect to Wireless@SG network?
- Is Wireless@SG free?
- Why is Wireless@SGx App on Android prompting duplicate profile when trying to setup?
- On iOS device, still unable to connect to Wireless@SGx network even after completed setup procedure in Wireless@SGx app
- Where can I find more information about Wireless@SG?