- Ensure that Data Roaming is enabled in your device settings and check that your device Access Point Name (APN) is set to internet.
- Check that your device is connected to SIMBA Roaming’s Preferred Local Mobile Operators.
- If you are in a destination that is not covered by SIMBA mobile plan’s roaming data allowance or if you have used up all your roaming data allowance, ensure that your SIMBA Wallet has sufficient balance. Pay-per-use roaming charges will be deducted from your SIMBA Wallet.
You may top up your SIMBA Wallet online, via My SIMBA App or walk-in to any SIMBA dealers islandwide.