Manage Account

SIMBA Change Plan

• What are the SIMBA plans I can change to?
• When am I eligible to change plans?
• Why am I unable to change my plan? I have logged into my account but am unable to see the option to change plans.
• Can I change my personal plan to the Business plan?
• Can I Change Plan to Seniors Go Digital Plan?
• Can I change my SIMBA plan?

Account

• What is SIMBA My Account?
• How do I check my Account Balance?
• How can I update my SIMBA account details?
• How can I reset My Account password?
• How to terminate my mobile service with SIMBA?
• Can I transfer ownership for my SIMBA services?

Renewal & Recharge

• Why can't I renew my plan?
• How do I recharge my SIMBA wallet?
• What are Basic Data Services?

My SIMBA App

• What is My SIMBA App?
• Where can I download My SIMBA app?
• Who can use My SIMBA App?
• How can I log in to use My SIMBA App?​
• How to manage My Account with My SIMBA App
• Can I update the information in my Profile?​

Block International Calls

• What is the International Call Blocking Feature
• How do I activate International Call Blocking Feature?
• How do I disable International Call Blocking Feature after activating it?
• What happens when I activate International Call Blocking feature?
• What happens when I choose not to activate the International Call Blocking Feature or disable it?
• How soon will the process of activation or disabling of the feature take effect?

Block International SMS

• What is the International SMS Blocking Feature?
• How do I activate International SMS Blocking Feature?
• How do I deactivate International SMS Blocking Feature?
• What happens when I activate International SMS Blocking feature?
• What happens when I choose not to activate the International SMS Blocking Feature or disable it?
• How soon will the process of activation or disabling of the feature take effect?