I am an existing SIMBA subscriber; how do I keep my number and swap/replacement SIM/eSIM?

For SIM swap or replacement, the registrant has to visit a SIMBA Service Centre with the original Identity Document registered with SIMBA. 

Physical SIM replacement (can be done at any of our SIMBA Service Centres)

1. For lost SIM cards, upon verification, you will be issued a new SIM card. A $5 fee applies per replacement.
2. For faulty SIM cards, upon verification, there will be a 1-for-1 exchange at no charge.

eSIM replacement (can be done at any of our SIMBA Service Centres) 

Upon verification of ID and phone compatibility, you will be issued an eSIM QR Code. A $5 fee applies per replacement.