Our technicians can visit your house to set up your home broadband or assist you on broadband-related technical issues like no connection.
| Technical Support | Amount with GST S$ |
| Installation of ONT and one router requested during sign-up | 39.00 |
| Installation of ONT and/ or one router after sign-up | 50.00 |
| Technician on-site visit (maintenance, faulty checks, additional installation) (Amount will be waived if fault issue was not caused by the customer – as determined by SIMBA) |
50.00 |
| NLT joint investigation/on-site visit resulting in "No Fault Found" trouble ticket (due to Customer's wilful action, omission, negligence, or otherwise fault – as determined by SIMBA) | 69.76 |
Submit a request for on-site support via our Customer Support Team.