About SIMBA Broadband
- What is Fibre Broadband?
- What is SIMBA Broadband?
- What internet speed can I expect with SIMBA Broadband?
- What is the Typical Maximum Local Download Speed of SIMBA 10Gbps Broadband?
- How to sign up to SIMBA Broadband?
- I have submitted my SIMBA broadband order. What can I expect next?
SIMBA Broadband Charges
- How much do I need to pay for SIMBA 10Gbps Broadband?
- What is the contract period for SIMBA Broadband?
- I am an existing SIMBA 2.5Gbps Broadband subscriber, can I switch to SIMBA 10Gbps Broadband?
- What if my recurring payment got void. What would happen to my Fibre Broadband? Will my line get suspended and terminated?
- Is there an Early Termination Fee (ETF)?
- Is there an activation fee for the broadband service?
Installation & Relocation
- Whose infrastructure does SIMBA use?
- How and when can I collect the equipment?
- How do I schedule an appointment for NLT setup?
- Is a technician visit required on the NLT Service Activation day?
- I need to reschedule my NLT appointment, how can I do it?
- I missed my NLT/ONT appointment. How can I schedule another one?
ONT & Router
- Can I use my own ONT?
- How and when can I collect the equipment?
- I’ve collected the 10Gbps ONT, how do I set it up?
- I am supposed to self-install my ONT but would like help to have it installed.
- I’ve plugged in the ONT to the FTP but can’t get Internet. What can I do?
- Is there a router provided with SIMBA Broadband?
Broadband Speed
- What Internet speed can I expect with SIMBA Broadband?
- Does SIMBA impose any bandwidth limit?
- What can affect my SIMBA Broadband speed?
- How can I achieve better download speeds?
- How can I improve my Wi-Fi connection?
- How can I upgrade my equipment to get the most out of my 10Gbps Broadband plan?
Transfer of Ownership, Termination Point and Relocation
- I'm moving house soon. Can I continue my Fibre broadband plan at a new address?
- Can I shift my existing TP from my living room to bedroom?
- Can I transfer my current broadband contract to another person?
- Can I temporarily suspend my Fibre broadband service?
- I do not have TP at home. Can I still subscribe to SIMBA’s Fibre Broadband?
- Additional TP Installation