About SIMBA Broadband
- What is SIMBA Broadband?
- Does SIMBA Broadband come with Home Phone Line?
- What internet speed can I expect with SIMBA Broadband?
- What is the Typical Local Download Speed of SIMBA 10Gbps Broadband?
- How to sign up to SIMBA Broadband?
- I have submitted my SIMBA broadband order. What can I expect next?
SIMBA Broadband Charges
- How much do I need to pay for SIMBA 10Gbps Broadband?
- What is the contract period for SIMBA Broadband?
- I am an existing SIMBA 2.5Gbps Broadband subscriber, can I switch to SIMBA 10Gbps Broadband?
- What happens if I missed my payment for my Broadband service?
- Is there an Early Termination Fee (ETF)?
- Is there an activation fee for the broadband service?
Installation & Relocation
- Whose infrastructure does SIMBA use?
- What is NLT Service Activation Fee?
- How do I schedule an appointment for NLT setup?
- What does Device Installation include?
- What is the difference between NLT Service Activation and Device Installation?
- Is a technician visit required on the NLT Service Activation day?
ONU & Router
- Can I use my own ONU?
- If I've opted for self-installation, where and when can I collect my ONU?
- I've collected the 10Gbps ONU, how do I set it up?
- I’ve collected the 10Gbps ONT, how do I set it up?
- I have selected self-installation, but I would like to get my devices installed. Can I pay to change to installation?
- I’ve plugged in the ONU to the FTP but can’t get Internet. What can I do?
Home Phone Line
- What type of phones are compatible with SIMBA Home Phone Line?
- Can I port in my existing home fixed line number from other service providers?
- How do I port in my Home Line Number?
- Are there any charges to port in my Home Line Number?
- How long does it take to port in my Home Line Number?
- Is there any downtime during the Home Line Number porting process?
Broadband Speed
- What Internet speed can I expect with SIMBA Broadband?
- Does SIMBA impose any bandwidth limit?
- What can affect my SIMBA Broadband speed?
- How can I achieve better download speeds?
- How can I improve my Wi-Fi connection?
- How can I upgrade my equipment to get the most out of my 10Gbps Broadband plan?
Transfer of Ownership, Termination Point and Relocation
- I'm moving house soon. Can I continue my Fibre broadband plan at a new address?
- Can I shift my existing TP from my living room to bedroom?
- Can I transfer my current broadband contract to another person?
- Can I temporarily suspend my Fibre broadband service?
- I do not have TP at home. Can I still subscribe to SIMBA’s Fibre Broadband?
- Additional TP Installation