We will acknowledge your request within 2 business days and process it within 7 business days if there are no outstanding dues. For cases requiring more than 7 business days, we will advise on the timeline and the reason(s) for the extension.
An activation fee of $30 is chargeable for port-out within 30 days of plan activation. We will not charge you for the next 30-day cycle if the termination request is submitted at least 7 business days before the end of the billing cycle (day 30). Alternatively, termination requests can also be done at our SIMBA Service Centre.