In the event of porting failure, an email notification will be sent to the registered email address. You will need to contact your current service provider for assistance.
Possible reason(s) of rejection:
- Mismatch of Identification details (Name, ID)
- Invalid Mobile Number
- Ownership of the current service provider belongs to someone else
- Mobile Service is inactive or suspended
- The incorrect type of plan selected, for example:
- For Postpaid plans
Mobile Service is registered under Prepaid or Business/Corporate BRN Plan with the current service provider - For Business Plan
Mobile Service is registered under Personal Plan with the current service provider
- For Postpaid plans