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Mobile Broadband Business FAQ Change of Plan Recharge My account
  1. SIMBA Telecom
  2. Broadband
  3. ONU & Router

ONU & Router

  • Can I use my own ONU?
  • If I've opted for self-installation, where and when can I collect my ONU?
  • I've collected the 10Gbps ONU, how do I set it up?
  • I’ve collected the 10Gbps ONT, how do I set it up?
  • I have selected self-installation, but I would like to get my devices installed. Can I pay to change to installation?
  • I’ve plugged in the ONU to the FTP but can’t get Internet. What can I do?
  • Is there a router provided with SIMBA Broadband?
  • My yellow Fibre Patch Cord (FPC) is faulty, where can I get a replacement?​
  • How does a typical SIMBA Broadband setup look like? (10Gbps and 2.5Gbps ONT)
  • Can I reschedule my NLT Service Activation from the counter at the service centers?
  • Can I use my existing WiFi router with Fibre broadband?
  • Can my current router work with SIMBA ONU?
  • Do I need to return the equipment if I cancel?
  • Will Technical Support Be Provided For A Router I bought myself?
  • Can I purchase a router from SIMBA?
  • I am facing some issues with my router purchased from SIMBA. How do I get help?
  • Do the routers I purchased from SIMBA come with any warranty?
  • What is the Shipping & Delivery Policy for routers purchased from SIMBA's website?​
  • What is the Return Policy for a router purchased from SIMBA's website?​
  • What should my 2.5Gbps ONT setup look like?
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