For NetLink Trust (NLT) appointment (Please refer to your email for your confirmed NLT appointment)
- There will be an additional installation charge of $69.76 for missed appointments.
- Change of NLT appointment is allowed 3 working days before the confirmed appointment. A $20 fee applies.
For Optical Network Unit (ONU) appointment (If you have paid for an ONU installation during sign-up, it will be automatically scheduled the next working day following your NLT appointment. Our installer will follow up with a call).
- There will be an additional charge of $50 for missed appointments.